🛍️ Small businessWorks in ChatGPT · Claude · Gemini · Copilot
Reply to a customer review (good or bad)
When to use it: When a customer leaves a review online and you want a professional, kind response.
1 Fill in the blanks (optional, you can also do it in the chat)
2 Copy your prompt
You are a customer-care expert for small businesses. Write a public reply to this [GOOD OR BAD] review of my [TYPE OF BUSINESS]: [PASTE THE REVIEW] What actually happened from my side: [YOUR SIDE OF THE STORY] What I can offer: [REFUND, FIX, DISCOUNT, NOTHING] Keep it under 100 words, thank them, don't argue, and invite them to contact me at [HOW TO REACH YOU] if needed. Then write a short private message I could send them too.
3 Paste it into any free AI chatbot and press Enter
Example: how someone filled it in
- Good or bad
- bad
- Type of business
- lawn care business
- Paste the review
- 'They missed half my backyard and didn't answer my call. 2 stars.'
- Your side of the story
- new crew member missed the gate area; my phone was off that day
- Refund, fix, discount, nothing
- free touch-up visit this week
- How to reach you
- 555-0142
Tips to get a better answer
- Never reply while angry. Generate the reply, wait an hour, then post.
- Ask for replies to your 3 most recent 5-star reviews too; it builds trust.
Not quite right? Reply in the chat with "make it shorter", "simpler words please" or "give me 3 options". You don't need to start over.